Last Updated : 01-04-2025

Refund Policy

At jvcreation, we strive to provide high-quality sarees and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The refund request is made within (3 - 5) days of receiving the product.
  • The product must be unused, unwashed, and in its original packaging with tags intact.
  • Proof of purchase (order number, receipt) must be provided.

2. Non-Refundable Items

  • Products purchased during sale, clearance, or special promotions are non-refundable.
  • Customized or personalized sarees cannot be returned or refunded.
  • Products that show signs of wear, washing, or damage due to customer misuse.

3. Refund Process

  • Initiate a Request : Contact us at yuvarajshanmugam27@gmail.com within the refund period with your order details and issue description.
  • Return the Item : If eligible, we will provide a return shipping address. You must ship the item back within (3 - 5) days.
  • Inspection & Approval : Once we receive and inspect the item, we will notify you about the approval or rejection of your refund.
  • Refund Issuance : If approved, the refund will be processed to your original payment method within 7 business days.

4. Late or Missing Refunds

If you haven’t received your refund yet :

  • Check your bank account again.
  • Contact your bank or credit card provider processing times may vary.
  • If you still need help, contact us at yuvarajshanmugam27@gmail.com.

5. Shipping Costs

  • jvcreation covers return shipping costs for defective, damaged, or incorrect items.
  • For customer-initiated returns, the return shipping cost is non-refundable.

6. Contact Us

For any refund-related queries, feel free to reach out :

  • Email: yuvarajshanmugam27@gmail.com
  • Phone: +91 9385524520